We have a 14-day exchange or store credit policy, which means you have 14 days after receiving your item to request an exchange or store credit.
To be eligible for a exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a exchange or store credit, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you'll receive a store credit. We apologize, but we are not able to issue any refunds at this time. Your store credit information will be sent to the original email that was attached to your order.
If your order is flagged as medium risk fraud, we will reach out to confirm information. If your order is flagged at high risk fraud we will automatically cancel your order minus the process fee from Shopify.
By placing your order, you agree to these terms and conditions listed above.